Testing of tap-and-go technology on Victoria’s public transport system is set to enter its final phase, with the government announcing that users will soon be able to pay for travel without a myki card. This development is expected to roll out in the early part of this year, marking a significant shift in how Victorians access public transport.
The announcement comes as part of a contract awarded to Conduent, a US-French company, when it took over the myki system in 2023. However, the introduction of ticketless travel has faced delays, leading to criticism about the pace of technological advancement in Victoria compared to other states.
Final Testing Phase Underway
Victorians will soon have the option to pay for public transport with a credit card or smartphone, as the contactless payment trial enters its final stages. The government has confirmed that controlled laboratory testing involving a range of bank cards and smart devices will begin next month. This will be followed by public trials at select train stations.
A government spokesperson stated, “Public trials of contactless payment on the state’s public transport system will commence over the coming months.” The trials are expected to bring Victoria in line with states such as New South Wales and Queensland, which already allow users to tap on and off with credit cards and digital devices.
Modernization and Challenges
Victoria’s Public Transport Minister Gabrielle Williams emphasized the importance of these trials, stating, “This is a critical next step in rolling out tap-and-go payments, allowing us to test the technology in real-world conditions and ensure the system works smoothly before it’s switched on for passengers.”
In preparation for this transition, nearly 3,000 new ticket readers have been installed at more than 280 train stations. Despite these advancements, a previous six-month trial in Wangaratta in 2025 was criticized as a “gimmick” by industry insiders who argued that tap-and-go systems are already widely used elsewhere.
“This really isn’t testing anything,” one insider remarked, highlighting the existing prevalence of tap-and-go payment systems in the community.
Historical Context and Future Implications
The modernization of Victoria’s public transport ticketing system has been under scrutiny in recent years. The awarding of the contract to Conduent sparked controversy, with questions raised about its international track record in delivering tap-and-go payments. Additionally, the government faced criticism in 2023 for rejecting a credit card tap-on technology trial for myki, despite documents showing a trial was ready to proceed.
According to experts, the successful implementation of tap-and-go technology could significantly enhance the efficiency and convenience of Victoria’s public transport system. It could also serve as a catalyst for further technological innovations in the sector.
As the final testing phase unfolds, Victorians eagerly anticipate the full implementation of this modern payment system. The move represents a crucial step towards aligning Victoria’s public transport infrastructure with global standards, potentially setting a precedent for future advancements in the region.
Looking ahead, the successful adoption of tap-and-go payments could pave the way for further digital innovations, enhancing the overall public transport experience for commuters across Victoria.
