Ross Video, a global leader in live video production technology, has announced a strategic expansion of its team in Oceania, underscoring its commitment to enhancing customer engagement and technical support in the region. This move includes the promotion of Tom Wilson to the newly established role of Technical Account Manager for Oceania, a position designed to bolster support for customers navigating complex live production workflows.
The announcement comes as Ross Video continues to solidify its presence in Australia and New Zealand, regions where the demand for sophisticated live production solutions is on the rise. By expanding its local team, Ross Video aims to offer organizations closer collaboration, quicker response times, and a deeper reservoir of technical expertise.
Enhancing Regional Support
Tom Wilson’s promotion to Technical Account Manager marks a significant step in Ross Video’s strategy to enhance its regional capabilities. In this role, Wilson will provide dedicated technical guidance to customers with larger and more intricate Ross deployments, ensuring they can maximize the value of their systems over time.
Wilson, a seasoned professional with over 25 years in the AV and live events industry, has been a pivotal member of the Ross Video Oceania team. His extensive experience includes roles as a project manager and technical director at Innovative Production Services and Staging Connections, now known as Encore APAC. His expertise will be instrumental in supporting the long-term success of Ross solutions in mission-critical production environments.
“Ross Video continues to see strong momentum across Oceania, with more organizations adopting Ross solutions at scale,” said Adam Duncombe, General Manager – Oceania, Ross Video. “Expanding our local team ensures we can deliver the level of expertise and ongoing support our customers expect.”
Strategic Investment in Oceania
The introduction of the Technical Account Manager role is part of Ross Video’s broader strategy to expand its regional capabilities. This strategic investment highlights the company’s long-term commitment to the Oceania region and its diverse community of customers spanning broadcast, sports, entertainment, corporate, education, and government sectors.
By strengthening its regional team and enhancing local technical support, Ross Video aims to ensure that organizations across Oceania have access to the expertise and service required to fully leverage their live production technology. This proactive approach is designed to help customers adapt to evolving workflows and production demands.
“Our customers rely on Ross systems for mission-critical productions every day,” said Tom Wilson. “This role allows us to take a more proactive approach to supporting them, helping ensure their solutions continue to perform at the highest level.”
Looking Ahead
As Ross Video continues to expand its footprint in Oceania, the company is poised to play a pivotal role in the region’s burgeoning live production landscape. The move to strengthen its local team with experienced professionals like Tom Wilson reflects a broader industry trend towards localized support and expertise in response to increasingly complex production infrastructures.
Looking ahead, Ross Video’s commitment to Oceania is expected to drive further innovation and collaboration within the region, providing customers with the tools and support they need to succeed in a rapidly evolving industry. This development not only benefits Ross Video’s existing customer base but also positions the company as a key player in the future of live production technology in Oceania.
