23 March, 2026
nsw-police-criticized-for-overuse-of-intrusive-surveillance-powers

The New South Wales police force has been criticized by the commonwealth ombudsman for the excessive use of intrusive technology to monitor phones and computers of individuals suspected of minor crimes. This revelation raises significant concerns about privacy and the lawful use of surveillance powers.

The watchdog’s report also highlighted that police forces in Victoria and Queensland failed to maintain adequate records to justify their use of electronic surveillance powers. In contrast, NSW police were found “unable to demonstrate” compliance with the Telecommunications (Interception and Access) Act 1979, commonly known as the TIA Act.

Understanding the TIA Act

The TIA Act allows police and security agencies to seek warrants to intercept, access, and disclose communications for investigating state or federal offenses. The act permits surveillance for up to 45 days if the investigation pertains to a crime punishable by at least three years of imprisonment.

However, the ombudsman’s report found that 24 prospective authorizations were related to offenses carrying only financial penalties, not imprisonment. This discrepancy suggests a potential misuse of surveillance powers intended for more serious crimes.

“We did not consider that the threshold to access prospective telecommunications data, being a serious offense or an offense punishable by at least 3 years’ imprisonment, was met,” the ombudsman wrote.

Privacy Concerns and Legal Implications

The report emphasized that the intention of parliament was to limit access to telecommunications data to serious, indictable offenses. The ombudsman expressed concerns about the proportionality and justification of such surveillance in cases not warranting imprisonment.

“Accordingly, we consider there is a not insignificant risk that a court would find that NSWPF have not used the powers lawfully,” the report stated.

In response, a spokesperson for NSW police cited legislative non-disclosure and operational restrictions, asserting that they consider “proportionality and privacy when exercising these powers.” They also mentioned enhancements in record-keeping and compliance systems initiated in 2024.

Broader Implications Across States

The ombudsman’s concerns extend beyond NSW, with similar issues identified in Victoria and Queensland. The report criticized these states for insufficient record-keeping to demonstrate compliance with the TIA Act.

Victoria police have faced recommendations for six consecutive years to improve training and record-keeping. A spokesperson acknowledged past shortcomings but noted steps taken to ensure compliance, including enhanced mandatory training for authorizing officers.

Queensland police have also been under scrutiny, with the ombudsman noting repeated non-compliance over seven years. Although recent improvements were acknowledged, ongoing concerns remain.

The ombudsman noted a reduction in warrants to access communications stored on devices, from 1,252 in 2018-19 to 738 in 2023-24.

Looking Forward

The findings of the ombudsman’s report underscore the delicate balance between law enforcement needs and individual privacy rights. As technology continues to evolve, the challenge of regulating surveillance powers effectively remains critical.

Moving forward, the focus will likely be on ensuring that police forces across Australia adhere to legal standards while respecting citizens’ privacy. The ombudsman’s recommendations aim to bolster transparency and accountability, crucial for maintaining public trust in law enforcement agencies.

As these developments unfold, the dialogue between privacy advocates, law enforcement, and policymakers will be essential in shaping the future of surveillance practices in Australia.