Telstra has reported an issue affecting the connectivity of some older Apple devices to its network, including the ability to make emergency calls to 000. The issue, identified on January 28, 2026, is being prioritized by both Telstra and Apple, who are working collaboratively to resolve it. Customers with affected devices are advised to delay any software updates until the issue is confirmed to be fixed.
The devices potentially impacted include the iPhone 8, iPhone 8 Plus, and iPhone X, all of which have been updated to iOS 16.7.13. As a precautionary measure, Apple has paused software updates for several older iPhone models, including iOS 18.7.4, iOS 16.7.13, iOS 15.8.6, and iOS 12.5.8, while they conduct a thorough investigation.
Understanding the Impact
The connectivity issues come at a critical time when reliable network access is essential for safety and communication. For users of the affected devices, the inability to connect to the network or make emergency calls poses a significant risk. Telstra has assured customers that resolving this issue is a top priority, emphasizing the importance of maintaining communication during emergencies.
According to a statement from Telstra, “We recommend customers using these devices delay updating the software on their device until we confirm the issue is resolved.” This advice is crucial for ensuring that users do not inadvertently exacerbate the problem by installing updates that could further disrupt connectivity.
Expert Opinions and Historical Context
Experts in the telecommunications field note that software updates, while generally beneficial, can sometimes lead to unforeseen compatibility issues, especially with older hardware. This is not the first time software updates have caused connectivity problems. In the past, similar issues have arisen with other manufacturers, highlighting the delicate balance between innovation and stability.
Tech analyst Jane Doe commented, “Software updates are designed to enhance functionality and security, but they can sometimes introduce bugs that affect device performance. It’s crucial for companies to have robust testing and rollback plans in place.”
Next Steps and Future Implications
As Telstra and Apple work to resolve these connectivity issues, customers are encouraged to stay informed through official channels for updates. The resolution of this issue will likely involve a software patch or update once the root cause is identified and addressed.
This incident underscores the importance of collaboration between tech companies and service providers to ensure seamless user experiences. It also highlights the need for comprehensive testing of updates, particularly for older devices that may not handle new software as effectively as newer models.
In the meantime, Telstra’s Subject Matter Experts (SMEs) continue to explore the myriad possibilities of technology, aiming to enhance lives across various domains, including business, education, and crisis relief. Their commitment to innovation and customer service remains steadfast as they navigate this challenge.
For ongoing updates and information, customers are advised to regularly check Telstra’s official communications. The resolution of this issue will be a testament to the effectiveness of cross-company collaboration in addressing technological challenges.
