Telstra has announced an ongoing issue affecting the connectivity of certain older Apple devices to its network, including the ability to make emergency calls to 000. The issue, which emerged this week, is currently under investigation in collaboration with Apple. Telstra has advised customers using these devices to delay updating their software until a resolution is confirmed.
Devices potentially impacted include the iPhone 8, iPhone 8 Plus, and iPhone X, all updated to iOS 16.7.13. The problem has prompted Apple to pause recent software updates for several older iPhone models while they conduct further investigations. These updates include iOS 18.7.4, iOS 16.7.13, iOS 15.8.6, and iOS 12.5.8.
Understanding the Scope of the Issue
The announcement comes as users report difficulties in maintaining network connections, a critical concern given the potential impact on emergency services access. Telstra, Australia’s largest telecommunications company, is prioritizing the investigation, emphasizing the importance of ensuring reliable connectivity for all users.
According to sources within Telstra, the issue appears to be linked to the latest software updates, which may have introduced unforeseen compatibility problems with their network infrastructure. As a precaution, Telstra recommends that affected customers refrain from further software updates until a fix is deployed.
Apple’s Response and Industry Implications
Apple’s decision to pause updates is a significant step, highlighting the severity of the issue. The tech giant is known for its rigorous testing protocols, making this incident particularly unusual. This development follows a series of updates aimed at enhancing device performance and security, underscoring the delicate balance between innovation and stability.
Industry experts suggest that such connectivity issues, though rare, can have widespread implications. “When software updates disrupt essential services like emergency calls, it raises questions about the testing and rollout processes,” said a telecommunications analyst. “Both Apple and Telstra will need to work swiftly to restore full functionality.”
Historical Context and Future Steps
This is not the first time software updates have led to connectivity issues. In 2017, a similar problem affected iPhone models following an iOS update, prompting Apple to release a patch swiftly. The current situation echoes past challenges, reminding both companies and consumers of the complexities involved in software development and deployment.
Meanwhile, Telstra’s Subject Matter Experts (SMEs) continue to explore the broader implications of technology on daily life. Their efforts span various domains, including network improvements, product launches, and cyber security, demonstrating the company’s commitment to leveraging technology for societal benefits.
As investigations continue, Telstra and Apple are expected to provide regular updates to their users. Customers are encouraged to monitor official channels for the latest information and guidance. The resolution of this issue will be closely watched, not only by affected users but also by the broader tech community, eager to understand the lessons learned from this incident.
Update 28 Jan 2026 at 6:00 PM (AEDT): Apple has paused software updates released this week for some older iPhone models while they investigate. Continue to check back here for updates.
In conclusion, the swift resolution of this connectivity issue is crucial, not just for restoring service but also for maintaining consumer trust in both Apple and Telstra. As the situation develops, both companies are likely to face increased scrutiny over their software update processes and network compatibility assurances.
