Ross Video, a global leader in live video production technology, has announced a strategic expansion of its Oceania team, underscoring its commitment to enhancing regional customer engagement and technical support. This development includes the promotion of Tom Wilson to the newly established role of Technical Account Manager (TAM) for Oceania, a move that highlights Ross Video’s growing investment in the region.
As the company’s footprint in Australia and New Zealand continues to expand, Ross Video is bolstering its local team to better support customers deploying increasingly sophisticated live production workflows. This expansion is designed to ensure that organizations across the region benefit from closer collaboration, faster response times, and deeper technical expertise.
Strengthening Regional Support
The introduction of the Technical Account Manager role is a significant step in Ross Video’s broader strategy to enhance its regional capabilities. Tom Wilson, a key member of the Ross Video Oceania team, has been promoted to this position. With over 25 years of experience in the AV and live events industry, Wilson brings a wealth of knowledge and expertise to his new role.
Before joining Ross Video, Wilson held project manager and technical director positions at Innovative Production Services and Staging Connections (now Encore APAC). His extensive experience working with broadcasters, production teams, and organizations across the region positions him as a trusted technical advisor. In his new role, Wilson will work closely with customers and partners to support the long-term success of Ross solutions in mission-critical production environments.
Commitment to Oceania
According to Adam Duncombe, General Manager – Oceania at Ross Video, the company is experiencing strong momentum across the region. “Ross Video continues to see strong momentum across Oceania, with more organizations adopting Ross solutions at scale,” Duncombe stated. “Expanding our local team ensures we can deliver the level of expertise and ongoing support our customers expect. The creation of the Technical Account Manager role is an important step in strengthening that support, and Tom’s experience and customer focus make him an excellent choice for the position.”
This expansion reflects Ross Video’s long-term commitment to the Oceania region and its growing community of customers across various sectors, including broadcast, sports, entertainment, corporate, education, and government. By strengthening its local technical support, Ross Video aims to ensure that organizations across Oceania have access to the expertise, partnership, and service needed to maximize the value of their live production technology.
Looking Ahead
The move represents a proactive approach to supporting customers, as emphasized by Tom Wilson himself. “Our customers rely on Ross systems for mission-critical productions every day,” Wilson noted. “This role allows us to take a more proactive approach to supporting them, helping ensure their solutions continue to perform at the highest level while adapting to new workflows and production demands.”
Ross Video’s continued investment in the region is not just about expanding its team but also about fostering a deeper connection with its customers. By focusing on regional engagement and technical support, the company is setting the stage for sustained growth and innovation in live video production technology across Oceania.
As the industry evolves, Ross Video’s strategic expansion and the creation of roles like the Technical Account Manager will likely play a crucial role in helping organizations navigate the complexities of modern production infrastructures. With a strong local presence and a commitment to customer success, Ross Video is poised to lead the way in the Oceania region.
