Melbourne, Australia – 10 February 2026 – Interactive, a prominent Australian technology services provider, is celebrating 15 years of a successful partnership with Ansvar Insurance Ltd. This relationship, rooted in trust and security, has been pivotal in reducing risk across a highly regulated environment.
Ansvar Insurance, a leading specialist in risk management in Australia, has long provided support to organizations that prioritize community care. With approximately 160 employees, Ansvar delivers tailored insurance solutions and educational initiatives aimed at bolstering community resilience. Over the years, what began as hardware servicing and foundational technology support has transformed into a robust, forward-thinking collaboration.
Evolution of a Strategic Partnership
Over the past decade and a half, Interactive has played a crucial role in Ansvar’s journey through significant modernization phases. As Ansvar’s requirements evolved, Interactive expanded its services to include device management, cloud transitions, security enhancements, and comprehensive technology planning. This evolution allowed Ansvar to modernize its operations without introducing unnecessary risks.
“As a smaller insurance company, we still meet the same compliance requirements as the largest insurers,” said Heather Santin, Head of Technology & Operations at Ansvar. “That’s why the partnership with Interactive means so much to us. With them, we have a technology partner who understands what we need to achieve and can support us throughout.”
Focus on Security and Compliance
Security and risk management are at the heart of this partnership. Ansvar’s commitment to protecting customer data aligns seamlessly with Interactive’s focus on security. “Protecting our customers’ data is paramount,” Santin emphasized. “They’re entrusting us with sensitive information, and we are extremely cautious about how we protect it. That’s where the synergy with Interactive has been so important.”
Christopher Thomas, Interactive’s Account Executive, highlighted the partnership’s strength in supporting Ansvar’s entire technology infrastructure. “One of the powers of Interactive is having multiple services we can offer across a customer’s lifecycle,” Thomas stated. “Over 15 years, you build a strong relationship and a deep understanding of the scope, the priorities, and the outcomes you’re trying to achieve together.”
Strategic Alignment and Future Goals
Beyond operational support, Interactive collaborates with Ansvar at a strategic level. Regular meetings and roadmap sessions help align priorities and identify areas where Interactive can add the most value as Ansvar’s environment continues to evolve. “That early engagement has been incredibly valuable for us,” Santin noted. “We’re able to look at our roadmap, understand where Interactive is heading, and find the intersections. It means we can plan properly, rather than reacting later.”
“It’s not Interactive and Ansvar on different sides of the table,” she added. “It feels like one team working toward the same outcomes.”
Maximizing Existing Resources
Looking ahead, Interactive is focused on helping Ansvar extract greater value from existing technology investments while continuing to enhance security and resilience. “It’s about getting more out of what you already have,” Thomas explained. “That might be the tools in place, the services we’re already using, or the budgets we have. The question is how we maximize value from a finite set of resources, and that’s where our focus is next.”
“For us, this is what a true partnership looks like,” Thomas concluded. “It’s about understanding the business, understanding the risk, and being there for the long term – not just for one project, but for the full journey.”
The announcement comes as both companies look to the future, aiming to strengthen their collaboration further and continue to drive innovation and resilience in the face of evolving industry challenges.
