Victoria’s public transport system is on the brink of a significant transformation as it enters the final testing phase of tap-and-go technology. Over the next few months, commuters will be able to pay for their travel without the need for a myki card, marking a pivotal shift in the state’s transit operations.
The Victorian government announced that the introduction of ticketless travel is a key component of the contract awarded to Conduent, a US-French company that took over the myki system in 2023. Despite initial delays, the government assures that users will soon be able to pay for public transport using credit cards or smartphones.
Final Testing and Implementation
The government has outlined a structured approach to the rollout, beginning with controlled laboratory testing next month. This phase will involve a variety of bank cards and smart devices to ensure the system’s reliability. Following this, public trials will commence at select train stations, with a full network rollout anticipated in the early part of the year.
Victoria’s Public Transport Minister, Gabrielle Williams, emphasized the importance of these trials. “This is a critical next step in rolling out tap-and-go payments, allowing us to test the technology in real-world conditions and make sure the system works smoothly before it’s switched on for passengers,” she stated.
“In the coming months, passengers will be able to touch on using a credit or debit card, a smartphone, or a smartwatch — starting on trains, then rolling out across the rest of the network.”
Challenges and Criticisms
The path to modernization has not been without its challenges. The project has faced accusations of unnecessary delays, with critics labeling previous trials as “pointless.” A six-month trial in Wangaratta in 2025, which tested ticketless travel on four bus routes, was dismissed by industry insiders as a “gimmick.”
One insider commented, “This really isn’t testing anything,” highlighting that tap-and-go payment systems are already prevalent in other sectors. The slow progress has left Victoria trailing behind other states like New South Wales and Queensland, where contactless payment systems are already in place.
Historical Context and Future Implications
The modernization of Victoria’s public transport ticketing system has been under scrutiny for years. The awarding of the contract to Conduent sparked controversy, with questions about the company’s track record in implementing tap-and-go payments internationally. In 2023, the government faced criticism for rejecting a trial of credit card tap-on technology for myki, despite documents showing readiness for implementation.
Close to 3,000 new ticket readers have been installed across more than 280 train stations in preparation for the switchover. This development is expected to bring Victoria in line with other Australian states and improve the overall efficiency of the public transport system.
By the Numbers: “3,000 new ticket readers installed at over 280 train stations.”
Looking Ahead
As Victoria moves towards a more modern and efficient public transport system, the successful implementation of tap-and-go technology will be a crucial milestone. The government remains optimistic about the upcoming trials and the eventual rollout across the network.
The transition to ticketless travel is expected to enhance the commuter experience, offering greater convenience and aligning Victoria’s public transport system with global standards. As the final testing phase unfolds, all eyes will be on the results and the potential for a seamless integration into daily operations.
