With over 100 different brands to compare as of late 2025, choosing an NBN provider that delivers reliable and affordable service can be a challenging task. Even when you find a provider that meets your needs in terms of speed and pricing, questions about technical support often linger. Flip, an Australian-owned and operated telco, stands out by addressing these concerns. Known for its affordability and service, Flip has earned numerous awards and a loyal customer base.
Flip’s reputation for offering great value is one of the main reasons it is highly regarded. While most NBN providers promise maximum plan speeds, Flip distinguishes itself with competitive pricing. Currently, it offers 8-month introductory discounts on popular speed tiers, NBN 25 and NBN 500. These discounts extend beyond the typical 6-month period offered by other providers, underscoring Flip’s commitment to exceptional value.
Exceptional Value and Flexible Plans
Flip’s pricing strategy is particularly noteworthy. The 8-month discount on the NBN 500 plan makes this speed tier accessible to many. Priced at just AU$69 a month for the first 8 months, it later reverts to AU$83.90 per month. In comparison, the average monthly cost of an NBN 500 plan is over AU$93, highlighting Flip’s competitive edge.
Moreover, Flip offers a 14-day satisfaction guarantee, allowing new customers to leave without charge if they are not satisfied. While NBN providers generally do not lock customers into contracts, a risk-free guarantee like this is rare.
Fast and Friendly Customer Support
Even with the best technology, occasional issues may arise. Flip ensures that customers are never left without support. Its professional and friendly support team is available 7 days a week via phone, email, and a self-service portal. Customers can also request a callback at a convenient time, eliminating long wait times.
Flip’s commitment to customer service extends beyond multiple contact methods. Every support team member undergoes rigorous training to ensure they can resolve issues quickly. This approach means that most issues do not need to be escalated, and customers often deal with the same staff member until resolution.
“Flip’s philosophy is to treat customer issues as if they were coming from a friend or family member, ensuring fast and fuss-free resolutions.”
Customer Satisfaction and Industry Recognition
Flip’s dedication to customer satisfaction is evident in its thousands of positive user ratings on ProductReview.com.au. Many customers praise the internet service and thank team members for resolving technical issues. The variety of names mentioned in reviews highlights the effectiveness of Flip’s training program, ensuring the technical team provides first-class support.
Flip’s strong customer service and affordable pricing have earned it numerous awards from prestigious brands like Finder, WhistleOut, and Mozo. These accolades, combined with positive customer feedback, reinforce Flip’s position as a leading NBN provider.
Conclusion: Why Choose Flip?
For those considering a switch to a new NBN provider, Flip offers a compelling combination of affordability, flexible plans, and excellent customer support. Its 8-month introductory discounts and 14-day satisfaction guarantee provide peace of mind, while its commitment to customer service ensures any issues are resolved efficiently.
As the NBN market continues to grow, Flip’s approach to value and service sets it apart. Whether you’re looking for a new provider or considering a change, Flip’s offerings make it a strong contender for your home internet needs.
